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If you request support with a Withings product, please provide the MAC address of your product. This is required for our support agent to investigate your issue. This MAC address starts with 00.24.E4 for all our products except the Smart Blood Pressure Monitor: the MAC address starts with 02.00 (http://withings.zendesk.com/hc/en-us/articles/201488967).
Order Number (if you bought it on withings.com) or name of the Retailer (Apple, Amazon, BestBuy etc...)